Returns & Exchanges
Due to the intimate nature of our products, we can only accept returns on items that are unopened, in their original packaging, or found to be defective. Your satisfaction and hygiene safety are our top priorities throughout the return process.
Check Eligibility
Ensure your item is unused, in its original sealed packaging, and within 30 days of the delivery date.
Contact Support
Email our customer care team with your order number to receive a Return Merchandise Authorization (RMA) number and instructions.
Pack and Ship
Securely package your item with the RMA clearly marked on the exterior and ship it back to our designated warehouse facility.
Processing and Refund
Once our team inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing